cloud-based phone system for doctors' surgeries with EMIS integrator
Ensure GP surgeries never miss a call, with our easy-to-use hosted phone system

Simple to use, powerful features

Make your workplace more productive

Smarter working

Your choice of device

Horizon is a hosted business telephone service that resides in the cloud rather than your office.

It provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal.


The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

RANGE OF OPTIONS

  • EMIS Integrator
  • Integrator CRM
  • Call Queuing
  • Receptionist Console
  • Call Centre
  • Collaborate
  • Management Reporting
improve productivity

Horizon has many business features with an emphasis on control and administration through the web that takes the burden away from your IT team.

The system can quickly be configured according to your organisation’s changing requirements, while your employees can manage calls easily and effectively. With only a minimal capital outlay, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size of business looking to improve its productivity and image.

  • Features you can easily control

    Horizon puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

  • One number anywhere

    Horizon integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

  • On demand service with no hidden costs

    As Horizon is hosted on your behalf, you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.

  • Lower call costs

    Horizon offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services you benefit from free calls between your fixed and mobile devices.

  • Enables flexible working

    Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working and extending the service to mobile devices.

  • Number choice

    You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!

  • A business continuity solution

    Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

  • Upgrade to Horizon Collaborate

    Easily include all the business benefits of a Unified Communications and Collaboration solution supplied as a service, fully integrated with Horizon telephony.

Ensure GP surgeries never miss a call, with our easy-to-use Hosted phone system

GP surgeries can benefit from a reliable and feature-rich telephony system with Horizon.

The system can quickly be configured according to your organisation’s changing requirements, while your employees can manage calls easily and effectively. With only a minimal capital outlay, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size of business looking to improve its productivity and image.

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  • Auto attendant

    greets the caller, for example with a message saying that their call will be answered and ensures they are not left listening to a ring tone. It helps cut down the amount of time patients spend waiting in queues, as patient’s enquiries for opening hours and other information can be answered.

  • Call queueing

    allows patient’s calls to be queued at network level before they are delivered to a handset at the practice. Comfort messages can be played too, which will give patients reassurance that their call will be answered soon and provide information such as opening hours.

  • Call recording

    used to train and coach new receptionists, nurses and practice managers. Plus, the doctor or nurse can have the ability to retrospectively record the entire call, should they feel the need.

  • Sophisticated statistical analysis

    of inbound/ outbound calls can help identify the busiest periods to help plan for staff scheduling.

  • Integration with industry-specific CRMs

    can keep a record of call history and interactions with patients, as well as screen-pops on inbound calls to create a sense of customer service and care when answering calls.

  • PC soft client

    presence and chat can be used to communicate amongst the team in order to help meet patient confidentiality.

  • Receptionist console

    helps reduce the time it takes for a call to come in and be transferred to the necessary department or individual. The ability to re-order the queue is important, as some calls may need to be dealt with quicker than others in case of emergency. ‘Presence’ allows the receptionist to check who is available before transferring the call.

  • Disaster recovery plan

    such as failing over to another number (mobile, other practice) ensures no calls are missed.

Horizon Integrator for EMIS

Horizon has integrated with EMIS, a leading CRM for the NHS and GP Surgeries. Our partnership will allow Horizon and and EMIS end-users to benefit from features such as:

  • Click to dial
    for a better customer experience
  • Caller preview
    to route calls quickly and efficiently
  • Automatic popping
    of the EMIS contact page for instant access to information
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